I wanted to take the time to let you know how my experience has been using the services of East Bay IT, Inc. I began working with East Bay IT, Inc. in July 2007 when I opened my law firm. Richard Panek was very knowledgeable and helpful in determining what kind of computer structure I needed for my small firm. He helped me develop a plan on my budget and his rates were very reasonable.
Fast forward four years and I am still using East Bay IT, Inc. My firm has grown and Richard Panek, along with his staff, is always looking out for my computer system needs. This year we added a new network server and additional workstations. I moved my office to a new location and the staff at East Bay IT, Inc. was very helpful and had my new system up and running in one day.
I am also working as a contract employee for the federal government. The documents I handle are highly sensitive and require a very secure backup system. I use East Bay IT, Inc.’s online backup with their encrypted security measures and I never have to worry about information being hacked. It is a comfort to know that my information is secure and I can trust the people working on my computers. I highly recommend East Bay IT, Inc. to anyone who has one computer to hundreds.
I want to take a moment to thank you for the great boost you have been to my work in a complex and virtual office for an international non profit organization. In the last several years that you have worked on my computer and printer system, you have always known what to do, and your solutions have always been successful for me.
In addition, I appreciate the way you take care of me as a client, responding to my SOS calls to solve or meet a new challenge. For many years I was frustrated with the continuous technology challenges in running a local office and complex communication system for an international virtual organization. The day you arrived to help was a great moment of relief for me. So thank you for the knowledge you have and use, for the perspectives you have on the IT world, your personal wisdom, and for your great capacity to care for your customers and their work success in a virtual environment.